Written quotation
Website descriptions explain the types of services Golden Umrah may arrange. They are not confirmation that a particular flight, hotel, visa, transfer, allowance or extra is included. Your written quotation should state the departure dates, airline or routing when available, accommodation, room arrangement, inclusions, exclusions, total price and payment schedule.
Deposits and payment
Do not pay until you have reviewed the current quotation and the payment instructions supplied by Golden Umrah. The amount of the deposit, instalment dates and final payment deadline can vary by departure. Ask for a receipt for every payment and retain your quotation and correspondence.
Changes, cancellations and refunds
Airline, hotel, visa and supplier conditions can differ between journeys. The cancellation, change and refund terms applying to your booking must be provided with your quotation or booking confirmation. Ask specifically what happens if you cancel, a supplier changes the itinerary, a visa is delayed or refused, or the journey cannot proceed.
Visa and entry decisions
Golden Umrah can provide document preparation and application support as described in your package. Visa issuance, permits and entry remain decisions of the relevant Saudi authorities. No application approval or processing time is guaranteed.
Health and accessibility
Tell the team about mobility, dietary or other support needs before booking so available arrangements can be confirmed in writing. Health information on this website is general travel preparation information, not individual medical advice. Consult a qualified health professional and check current official requirements.
How we use enquiry information
When you contact Golden Umrah, the details you provide are used to respond to your enquiry, prepare a quotation and coordinate an agreed journey. The website enquiry form opens WhatsApp with a message for you to review and send; the website itself does not store that form submission.
This website uses Google Analytics to understand visits and interactions, such as pages viewed and clicks on WhatsApp, telephone and contact links. Google may process technical information including device, browser and approximate location data. We use these measurements to improve the website and do not use them to collect passport, health or payment information.
WhatsApp, email, telephone and map services are operated by third parties under their own privacy terms. Do not send passport copies, health records or payment information until you have confirmed the recipient and why the information is required.
Photography and video
Journey media should be used with the permission of the people shown. If you appear in an image or video and want to discuss its use or request removal, contact Golden Umrah using the details below.
Questions or corrections
For a copy of the terms applying to a quotation, a privacy question or a correction request, email info@goldenumrah.gm, call +220 2902337 or visit the office on Kotu Highway, Serrekunda.